We want you to love what you ordered. If something's not right, here's how returns work.

Return window: You may request a return or exchange within 14 days of delivery. Requests made after 14 days will not be accepted.

Eligibility: To qualify for a return, items must be:

• Unworn, unwashed, and unaltered
• In original condition
• In original packaging where applicable

Final sale items: All sale and clearance items are final sale and not eligible for return or exchange. This will be noted on the product page at checkout.

How to start a return:

1. Email admin@noluc.store with your order number.
2. We'll issue a return authorization and shipping instructions.
3. Returns sent without authorization may not be accepted.

Return shipping costs:

• Customer is responsible for return shipping costs, unless the item was defective or incorrect.

Returns from Canada: Customers returning items from Canada are responsible for marking the package as "Returned Goods" on the customs form (we'll include instructions with your return authorization). Packages not properly marked may be charged duties again upon re-entry to the US, which are the customer's responsibility, not No Luc's.

Refunds: Once your return is received and inspected [within [1-3] business days], we'll notify you by email of approval status. Approved refunds are issued to your original payment method within [5–10] business days; your bank or card issuer may take additional time to post the funds. Original shipping fees, and any customs duties paid on the original order, are non-refundable.

Exchanges: Subject to availability. If the requested size/item is unavailable, we'll issue a refund or store credit instead.